Shipping policy

Last updated: August 5, 2026

Thank you for shopping with PawWell. We work to process and ship your order as quickly as possible.

Order processing

Orders are usually processed within 1–3 business days, excluding weekends and holidays. You will receive an email with tracking information after your order has been shipped.

Delivery times

Estimated delivery times are:

United States: 7-15 business days
Canada: 7-20 business days
Other countries: 10-25 business days

Delivery times are estimates and are not guaranteed. Delays may occur because of carrier issues, customs, weather, holidays, or incorrect address information.

Only publish a delivery estimate that CJ can reasonably support. In the United States, sellers must have a reasonable basis for promised shipping times; if an order cannot ship within the promised time, customers must be notified and given the appropriate cancellation and refund option. citeftc+1

Shipping cost

Shipping costs are shown at checkout.

We may offer free shipping on selected products or during special promotions. If free shipping is offered, the shipping cost is included in the product price or promotional pricing.

Tracking information

After your order ships, we will email you a tracking number. Tracking may take [24–72 hours] to begin showing updates after the carrier receives the package.

If your tracking information has not updated for [7 business days], contact us at:

[your customer-service email]

Incorrect address

Please check your shipping address carefully before placing your order. PawWell is not responsible for orders sent to an incorrect or incomplete address entered by the customer.

If you contact us before the order ships, we will try to correct the address. Once the order has shipped, we may not be able to change the destination.

Lost, damaged, or missing packages

If your package arrives damaged, email us within [48 hours] at [your email] and include photographs of the package and product.

If tracking shows that a package was delivered but you cannot find it, first check with household members, neighbors, and your local carrier. Contact us if you still need assistance.

Customs and import fees

For international orders, customs duties, taxes, or other import fees may apply. Unless stated otherwise at checkout, these charges are the customer’s responsibility.

Cancellations

Contact us as soon as possible if you need to cancel an order. We can request cancellation only before the order enters processing or shipping. Once the order has shipped, our normal return policy applies.